Frequently Asked Questions
Everything you need to know about your VICI shopping experience.
How can I track my order?
Once your order has shipped, you will receive an email confirmation with a tracking number. You can use this number on the carrier's website to monitor your shipment's progress.
What is your return policy?
We accept returns within 30 days of the delivery date for store credit only. Items must be unworn, unwashed, and have all original tags attached to be eligible for return.
Does VICI Collection ship internationally?
Yes, we ship to most countries worldwide. International shipping rates and delivery times vary by location and will be calculated at checkout.
How do I know what size to order?
We provide a comprehensive size guide on each product page. Since we curate items from various designers, we also include specific fit notes in the product descriptions to help you choose the best size.
Can I modify or cancel my order after it has been placed?
To ensure fast delivery, we begin processing orders immediately. Therefore, we are unable to cancel or modify orders once they have been submitted.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and interest-free installment options like Afterpay and Shop Pay.